Incidents reported on status page for Generation Global https://status.generation.global/ https://d1lppblt9t2x15.cloudfront.net/logos/33705d21829f8f2cfa9a73b6284f9f32.png https://status.generation.global/ en https://status.generation.global/ Thu, 29 May 2025 08:28:06 +0000 https://status.generation.global/#d62b67f57f94412b8c6a090601a91f6925925bff1a1468feeb14ee0877cf955a Digital Platforms (Ultimate Dialogue Adventure & Teacher Portal) recovered https://status.generation.global/ Thu, 29 May 2025 08:25:04 +0000 https://status.generation.global/#d62b67f57f94412b8c6a090601a91f6925925bff1a1468feeb14ee0877cf955a Digital Platforms (Ultimate Dialogue Adventure & Teacher Portal) went down https://status.generation.global/ Mon, 19 May 2025 21:51:31 +0000 https://status.generation.global/#1437521de231d6d8b77bb5d5fb604032ef7134fe48edc9f50c37fe63953be038 Digital Platforms (Ultimate Dialogue Adventure & Teacher Portal) recovered https://status.generation.global/ Mon, 19 May 2025 21:48:31 +0000 https://status.generation.global/#1437521de231d6d8b77bb5d5fb604032ef7134fe48edc9f50c37fe63953be038 Digital Platforms (Ultimate Dialogue Adventure & Teacher Portal) went down https://status.generation.global/ Sat, 17 May 2025 13:50:46 +0000 https://status.generation.global/#ea98ec215ed3f24261d7be748b845691ce9c1120fcda2d66884ac280bfbdafcf Digital Platforms (Ultimate Dialogue Adventure & Teacher Portal) recovered https://status.generation.global/ Sat, 17 May 2025 13:47:46 +0000 https://status.generation.global/#ea98ec215ed3f24261d7be748b845691ce9c1120fcda2d66884ac280bfbdafcf Digital Platforms (Ultimate Dialogue Adventure & Teacher Portal) went down https://status.generation.global/incident/562441 Tue, 13 May 2025 10:56:19 +0000 https://status.generation.global/incident/562441#b6f53f8fa8e6840666bf39ea84f1019a5289ab062932ef4fff9133c3a7e7aa76 Maintenance completed https://status.generation.global/incident/562441 Tue, 13 May 2025 10:48:19 -0000 https://status.generation.global/incident/562441#bee05ee0336b7a1ca66701f0c1af5f5b4832a121e7ab976fd4426eeed9e8ebe5 GG-415 Mailchimp integration GG-1028 Multiple issues on demo site GG-1021 SendGrid config https://status.generation.global/incident/534815 Tue, 25 Mar 2025 10:00:40 +0000 https://status.generation.global/incident/534815#1f45c355d6c4b4aa6add4b89bc541bc122224b748f18999eb7c7709a93e51296 Maintenance completed https://status.generation.global/incident/534815 Tue, 25 Mar 2025 09:12:40 -0000 https://status.generation.global/incident/534815#eb68a902299037cb5c0ea2d60f25b17cfaebbe520c8963d9bd4c5dd7faa95a15 Release included: GG - 977: Fix page to edit comments and comments view GG - 989: Content administrators unable to edit comments of suspended user GG - 447: Embed login form to 403 error page and redirect user to original URL upon successful login GG - 956: Add Sign up method as a column in the People view GG - 953: Clarify how teachers can book a video conference if they don't have any students listed. GG - 999: Drupal 10.4.5 upgrade GG - 1000: Drupal minor updates GG - 1001: Drupal contrib major updates https://status.generation.global/incident/534816 Tue, 04 Mar 2025 09:43:30 +0000 https://status.generation.global/incident/534816#4ad1b5ca17ea52321193eb81ca0e9e710a37f090c9155bb875c1dde696efd3f8 Maintenance completed https://status.generation.global/incident/534816 Tue, 04 Mar 2025 09:26:30 -0000 https://status.generation.global/incident/534816#4b6b88a5324369a11bd4c4d1470dff5df10ddd55186ef9c1449ec32883c8fc82 Released: GG-994: App crashes when a VC not linked to a topic is loaded https://status.generation.global/incident/534817 Tue, 25 Feb 2025 09:36:58 +0000 https://status.generation.global/incident/534817#ffd35ee63bdf7a49c994bae6b5c3f9212b608e2a7cbab7220b79f17052e2198d Maintenance completed https://status.generation.global/incident/534817 Tue, 25 Feb 2025 09:27:58 -0000 https://status.generation.global/incident/534817#2c8b4b8b993999195089f62269dbd8b8d20bf1acf1cfcab2d4e6a3ebde8eb1cd GG-1006: Regression bug: alumni unable to open comments/dialogues https://status.generation.global/incident/534821 Wed, 19 Feb 2025 10:18:30 +0000 https://status.generation.global/incident/534821#8489821c62265bcf5090b99c3be4eb8de4ff9b443201db74edc4beb7ce426ca1 Maintenance completed https://status.generation.global/incident/534821 Wed, 19 Feb 2025 10:18:30 +0000 https://status.generation.global/incident/534821#8489821c62265bcf5090b99c3be4eb8de4ff9b443201db74edc4beb7ce426ca1 Maintenance completed https://status.generation.global/incident/534821 Wed, 19 Feb 2025 09:30:30 -0000 https://status.generation.global/incident/534821#8ea481fffa14041519b77ceb019acaa2c0a308e4fcfc01bb2c1fe522986f5bd2 GG-924: Add guidance when users use incorrect Sign-In method GG-983: Unable to use signed cloudflare videos in hardcoded intro module GG-992: Push notification not being triggered on the app GG-916: [App] Display 'Terms of use' carousel on login for users who have not yet unacknowledged the terms https://status.generation.global/incident/534821 Wed, 19 Feb 2025 09:30:30 -0000 https://status.generation.global/incident/534821#8ea481fffa14041519b77ceb019acaa2c0a308e4fcfc01bb2c1fe522986f5bd2 GG-924: Add guidance when users use incorrect Sign-In method GG-983: Unable to use signed cloudflare videos in hardcoded intro module GG-992: Push notification not being triggered on the app GG-916: [App] Display 'Terms of use' carousel on login for users who have not yet unacknowledged the terms https://status.generation.global/incident/534825 Wed, 29 Jan 2025 16:42:19 +0000 https://status.generation.global/incident/534825#025d2edd2c9f2e44f2913a0df191f25a79b05097bca3a26f3acdcad8ed1ca9ea Maintenance completed https://status.generation.global/incident/534825 Wed, 29 Jan 2025 16:42:19 +0000 https://status.generation.global/incident/534825#025d2edd2c9f2e44f2913a0df191f25a79b05097bca3a26f3acdcad8ed1ca9ea Maintenance completed https://status.generation.global/incident/534825 Wed, 29 Jan 2025 16:33:19 -0000 https://status.generation.global/incident/534825#63bafffab4f9596adc4e0f19d201860eae4c6a438f271c94ad06cf89993b749a GG-990: User profile update endpoint not validating against password policy GG-946: Redirect develop Pantheon to Cloudflare-protected route GG-945: Warnings: preg_match(): Unknown modifier '/' & deprecated function in PHP 8.2 GG-993: User unable to post a new dialogue even though daily limit not reached GG-936: Add a reply button in all comments GG-985: Add a setting in Drupal backend to disable new user registrations https://status.generation.global/incident/534825 Wed, 29 Jan 2025 16:33:19 -0000 https://status.generation.global/incident/534825#63bafffab4f9596adc4e0f19d201860eae4c6a438f271c94ad06cf89993b749a GG-990: User profile update endpoint not validating against password policy GG-946: Redirect develop Pantheon to Cloudflare-protected route GG-945: Warnings: preg_match(): Unknown modifier '/' & deprecated function in PHP 8.2 GG-993: User unable to post a new dialogue even though daily limit not reached GG-936: Add a reply button in all comments GG-985: Add a setting in Drupal backend to disable new user registrations https://status.generation.global/incident/457587 Thu, 07 Nov 2024 13:52:38 +0000 https://status.generation.global/incident/457587#b591c70ed24d25c5a1084eb307545c1be0223d15ee2bdfcc8ece4da78d549b3f Maintenance completed https://status.generation.global/incident/457587 Thu, 07 Nov 2024 13:46:38 -0000 https://status.generation.global/incident/457587#ca9ba9e9e304f9108641f28b6090c1f3c4d1978149325e98ce9833cceed11795 GG-947 Dialogue space disclaimer text cannot render HTML GG-948 Error when setting a topic as featured GG-952 Issue with HTML encoding on the app GG-826 Enhance accessibility of CTA buttons GG-949 App crash when viewing video conference screen with participants without a country set https://status.generation.global/incident/399423 Wed, 17 Jul 2024 09:15:00 -0000 https://status.generation.global/incident/399423#7a2f9b6cb6ac5d6fe73e29d902d008c588ad61632d8a3d09ba2e28290ac7f2fb A fix was implemented that appears to have resolved the issue. We will keep monitoring the situation. https://status.generation.global/incident/399423 Wed, 17 Jul 2024 09:04:00 -0000 https://status.generation.global/incident/399423#8b159abd9a4d5c441b83aa9afa86b2e9243b813ccc013d4de95b4caf9d75a2aa Videos on the Ultimate Dialogue Adventure and the Teacher Portal are currently experiencing issues for some users in certain conditions. We have reported this incident with our video hosting provider (Cloudflare), and our developers who are investigating the issue. https://status.generation.global/incident/259667 Thu, 14 Sep 2023 18:28:00 -0000 https://status.generation.global/incident/259667#75305987da899991e4f1bfceb0505dca8b369c19fae331b1815cb3d427108a1f Issue has been resolved by Pantheon https://status.pantheon.io/incidents/kxzrlt08z6ky https://status.generation.global/incident/259667 Thu, 14 Sep 2023 18:28:00 -0000 https://status.generation.global/incident/259667#75305987da899991e4f1bfceb0505dca8b369c19fae331b1815cb3d427108a1f Issue has been resolved by Pantheon https://status.pantheon.io/incidents/kxzrlt08z6ky https://status.generation.global/incident/259667 Thu, 14 Sep 2023 16:50:00 -0000 https://status.generation.global/incident/259667#57fd3235a29bff985342941b3377fdc70abe9d5be10145116a820bd6b2459ae1 Our hosting provider reported an issue with a certificate issue at the edge routing layer rendering our platform unreachable https://status.pantheon.io/incidents/kxzrlt08z6ky https://status.generation.global/incident/259667 Thu, 14 Sep 2023 16:50:00 -0000 https://status.generation.global/incident/259667#57fd3235a29bff985342941b3377fdc70abe9d5be10145116a820bd6b2459ae1 Our hosting provider reported an issue with a certificate issue at the edge routing layer rendering our platform unreachable https://status.pantheon.io/incidents/kxzrlt08z6ky https://status.generation.global/incident/237569 Wed, 26 Jul 2023 17:00:00 +0000 https://status.generation.global/incident/237569#93a23783061d1c5a7477a281f0789e3827e884d2d16a43fc73e502ad8891b17a Maintenance completed https://status.generation.global/incident/237569 Wed, 26 Jul 2023 15:00:00 -0000 https://status.generation.global/incident/237569#25cb61434795f638d43a5ab2c1d7956e2ea65d3ad62f21da5f053cc7edd0ec1e Scheduled maintenance lasting approx. 108 minutes for the release of content moderation upgrades and new API endpoints. The Ultimate Dialogue Adventure and the Teacher Portal will remain offline during the maintenance. https://status.generation.global/incident/217582 Thu, 08 Jun 2023 13:10:00 +0000 https://status.generation.global/incident/217582#bf7a87f39d23f28c4ae47fd75b96ccfdb02eb8f5578d224ebee9e95699105d20 Maintenance completed https://status.generation.global/incident/217582 Thu, 08 Jun 2023 13:00:00 -0000 https://status.generation.global/incident/217582#b03204194c4b9f2dec7511709113070e2930aedbd07e4a7ddffa4eba2a91fa1c GG-711 Create Dialogue Space for Educators (Educator Forum) GG-740 New checkbox in teacher registration form (I am 18 yo or older) https://status.generation.global/incident/190506 Wed, 29 Mar 2023 10:10:00 +0000 https://status.generation.global/incident/190506#2ddf07e107689026c4499648b6cc1b76383a3945afb8b4d5f38a15689be088f4 Maintenance completed https://status.generation.global/incident/190506 Wed, 29 Mar 2023 10:00:00 -0000 https://status.generation.global/incident/190506#ea1a5412982c70e902a4d55f6a369c04159e3afc49eaf59e2d9b2677c983919e - GG-614 New topic layout for students in dashboard - GG-728 Drupal core upgrade - GG-723 SendGrid change from address https://status.generation.global/incident/182376 Tue, 07 Mar 2023 14:10:00 +0000 https://status.generation.global/incident/182376#ba2163886743bf07c05ed5e028f313b675a1ffe1e549cfc220ff8c72f2dba2c7 Maintenance completed https://status.generation.global/incident/182376 Tue, 07 Mar 2023 14:00:00 -0000 https://status.generation.global/incident/182376#f202ea1f2d14183f76bdd8a77d88556ba214a1fe053b2fc954f2cc2f547d15f9 GG-533: New field for video conference no-show participants GG-712: Don't show the XP popup when 0 XP is awarded GG-713: Dialogue preference popup fix GG-687: Login IP history https://status.generation.global/incident/178259 Thu, 23 Feb 2023 11:10:00 +0000 https://status.generation.global/incident/178259#95670b2d5f7b05a6e3369bb3f5c2318f2b52c0f84c5b2f813f07164ec59f9ec0 Maintenance completed https://status.generation.global/incident/178259 Thu, 23 Feb 2023 11:00:00 -0000 https://status.generation.global/incident/178259#2ea4f5028d0ba994c538d3ea691640127e9f9fbaf160eb49d2a8cfc3c59ac944 Additional info gathered at registration Email reminders to inactive teachers Daily/Weekly/Immediate dialogue notifications preference + GG-669 Drupal 9.5.x upgrade GG-710 Popup modal unusable on small resolution displays https://status.generation.global/incident/165709 Thu, 19 Jan 2023 11:05:00 +0000 https://status.generation.global/incident/165709#a286dacc6c6334dbc792ce58e36632f3da457fef65d267ede61418bcd79e4922 Maintenance completed https://status.generation.global/incident/165709 Thu, 19 Jan 2023 11:00:00 -0000 https://status.generation.global/incident/165709#bc6150e7a9cc8d8c0790a1591f0b0a6ec0392a6ee1c1e00b38d25c03e2fb0677 GG-539 Add question to teacher registration page GG-691 Basic auth (and redirects) https://status.generation.global/incident/141123 Mon, 12 Dec 2022 11:45:00 +0000 https://status.generation.global/incident/141123#668f444694341f0c7979bdd20314f11c91eeec0515d755f3058ebb70723c9722 Maintenance completed https://status.generation.global/incident/141123 Mon, 12 Dec 2022 11:30:00 -0000 https://status.generation.global/incident/141123#02a1c04d5e5c53115ad081ffb9603bc7bf70ab867258f77c301e4f544df80fb8 Release will include a new onboarding tutorial and a new dashboard for educators https://status.generation.global/incident/136093 Tue, 15 Nov 2022 12:05:00 +0000 https://status.generation.global/incident/136093#55ed4d8cd716d6c1d287fafa8098b8f70abffb9b6869df036133ed097d7d2e07 Maintenance completed https://status.generation.global/incident/136093 Tue, 15 Nov 2022 12:00:00 -0000 https://status.generation.global/incident/136093#d9ab8ee7d7c1e9635649fe82436244bd66435a6e47b6a05820e48b7e08c8abaa GG-688 Change recipient of safeguarding report form GG-374 Update username when email is updated and require email verification GG- 684 Popups for old post-video conference reflections reappear if a step is added GG-680 Alumni unable to open dialogue spaces https://status.generation.global/incident/91875 Mon, 06 Jun 2022 09:35:00 +0000 https://status.generation.global/incident/91875#c5cd662728d1f655ccc5dedc44dd92543d1d237480f8bd28eb9d8239e5868008 Maintenance completed https://status.generation.global/incident/91875 Mon, 06 Jun 2022 09:30:00 -0000 https://status.generation.global/incident/91875#ce743ffdd7bfeeb2e5d91530e3ee0b080d5da233a7c45d4cae5acdac96c742ce Updates: 1) GG-633 - Add extra field to show a dedicated course description in the portfolio/Educator Digital ID page 2) GG-615 - Upcoming VC reminder email 3) Fixed issue where reminder emails for courses were being sent out too often 4) Fix to ensure that the Start/Continue course button on the course landing page works in cases where there is some incomplete course data. https://status.generation.global/incident/87301 Thu, 12 May 2022 10:34:00 +0000 https://status.generation.global/incident/87301#f091e327f68991a4abc81689fa08750e51df2a6dc5353a4b5ae1b5246dcfd6ee Maintenance completed https://status.generation.global/incident/87301 Thu, 12 May 2022 10:30:00 -0000 https://status.generation.global/incident/87301#4b8c0eae5fc7c2a2d984eac5e0184abdd8411ee86dcc62f4f4b0c505ba191034 GG-544 + final MOOC work https://status.generation.global/incident/84593 Thu, 28 Apr 2022 12:40:00 +0000 https://status.generation.global/incident/84593#92939b133dd1c77650db1d6dc9c1a58ef4982ab13cc4441e1633ce4650667598 Maintenance completed https://status.generation.global/incident/84593 Thu, 28 Apr 2022 12:30:00 -0000 https://status.generation.global/incident/84593#f1b1908d1ea5c1e2509aaa7b8c250feee6287e13ddde8f6ee945451aa590da63 - GG-589 - GG-582 - GG-619 - Educator courses TB1 + TB2 https://status.generation.global/incident/79883 Tue, 05 Apr 2022 09:10:00 +0000 https://status.generation.global/incident/79883#4143c712678cbbdffbb401339b05b49692ae2928a096c9c796613f6b2b615a42 Maintenance completed https://status.generation.global/incident/79883 Tue, 05 Apr 2022 09:00:00 -0000 https://status.generation.global/incident/79883#a21d063c11b8fc427bbf05c1a8b869dd604ee984923a99b40bbe41c294f52057 A release is scheduled to go live on 5 April 2022 at 09:00 UTC. The release should be completed a 09:10 UTC. Users might experience some down time during the release.